Help Center

Enter your pickup point, destination, date, time and number of passengers in the booking form: you will see the fixed price for each vehicle straight away. Choose the car, fill in your details and receive an email confirmation within minutes. For special requests you can also message us on WhatsApp.

Yes. The fare you see when booking stays locked: no meter, no surcharge for traffic, queues or waiting. The price includes the dedicated vehicle, the driver and the meet and greet. The only possible changes are the extras you choose yourself, such as a child seat or an added stop.

Payment is made directly to the driver at the end of the ride, with no hassle. For companies and frequent travellers we can arrange invoicing and dedicated payment terms: get in touch before booking and we will find the right solution for you.

Yes. Right after booking you receive an email with all the details: pickup point, destination, date, time, vehicle and price. Please check that everything is correct and let us know straight away if anything needs changing. Before the trip we also share your driver's contact.

Of course. When booking you can enter the details of the passenger who will travel, even if that is not you. It is ideal for welcoming guests, clients or family: the driver waits for them with a name sign and you receive the confirmation. Many companies use this option for their staff.

For transfers departing between 22:00 and 06:00 a 10% surcharge applies to the fare, covering the driver's availability during night hours. The amount is already calculated and shown when you book, so there are no surprises: what you see is what you pay.

If you have a promo code, enter it in the dedicated field during booking, before confirming: the discount is applied to the total automatically. If the code does not work, check its expiry and conditions, or message us and we will look into it right away.

We do our best to accommodate last minute requests too, subject to vehicle availability. For a departure within a few days a small surcharge may apply. The quickest way is to call or message us on WhatsApp: we will check immediately and confirm the car.

For airport or station transfers, the driver waits for you in the arrivals area holding a sign with your name. Before the trip you receive their direct contact, so you can agree on the meeting point. For other addresses the driver arrives at the indicated place at the agreed time.

We track your flight in real time and adjust the pickup to the actual landing, with no extra cost for the delay. Just enter your flight number when booking: the driver will be there when you come out, whether you arrive early or late.

It depends on the vehicle: E-Class or similar sedans take up to 3 large cases plus carry-ons, the S-Class or similar 2 large cases, the V-Class or similar up to 6 cases with carry-ons. If you have extra luggage, ski equipment, golf bags or strollers, mention it when booking so we suggest the right vehicle.

Yes. We can provide child and booster seats suited to the age and weight of your children: state the number and type when booking or write to us, so we prepare the vehicle accordingly. We recommend requesting them in advance to ensure availability.

Depending on passengers and luggage you travel in a Mercedes E-Class or similar sedan (up to 3 people), an S-Class or similar for maximum comfort, or a Mercedes V-Class or similar seating up to 6. All vehicles are recent, air-conditioned and cared for in every detail: you pick your class at booking, with each fixed price already shown.

Yes. A short stop along the route, for a break or a photo, is almost always possible: mention it when booking or to the driver. For longer stops or additional stages (for example a visit to a winery or a village) we prefer to agree them beforehand, so we can plan the time and the correct fare.

No, never. Every transfer is private and exclusive: the car is reserved only for you and those travelling with you. No other passengers on board, no detours to collect strangers, no waiting. You leave when you want and go straight to your destination.

If your group arrives on different flights or times you have two options: book a single vehicle and wait until everyone has landed, or book separate transfers. Send us the flight details and we will help you arrange the most convenient and cost effective solution.

Yes. The service is door to door: the driver takes you exactly to the address you provide, be it a hotel, a home, an office or a workplace, with no transfers or change of vehicle. If the address is in a limited traffic zone, we take care of managing access.

Yes, pets are welcome. We only ask that you let us know when booking and, for small animals, that you provide a suitable carrier. This way we choose the most suitable vehicle and prepare the trip properly for you and your four legged friend.

We operate from Milan and its airports (Malpensa, Linate and Bergamo Orio al Serio) across northern Italy and beyond: Lake Como, Maggiore and Garda, the Alps, major cities such as Turin, Venice and Genoa and cross border destinations like Lugano and St. Moritz. If your destination is not listed, message us: we almost always cover it.

Yes, and it is one of our winter specialities. We reach Cervinia, Courmayeur, Champoluc, Livigno and Bormio with snow ready vehicles and plenty of room for skis and luggage. A direct transfer from Milan or the airports saves you train changes and waiting in the cold: get in the car and arrive on the slopes.

Yes. The lakes are among our most requested destinations: we take our passengers to Lake Como (Como, Bellagio, Menaggio, Cernobbio), Lake Maggiore (Stresa) and Lake Garda (Sirmione), departing from Milan or directly from the airports. A private car is the most comfortable way to reach the lakeside towns, luggage included.

Yes. We run cross border transfers to Switzerland, such as Lugano and St. Moritz, and on request we consider other long distance international routes. We only ask you to bring the documents required to cross the border: we take care of the rest, comfort and punctuality included.

Yes. We serve the three airports of the Milan area: Malpensa (MXP), Linate (LIN) and Bergamo Orio al Serio (BGY), both arrivals and departures. We also run connections between one airport and another. With flight tracking, the driver is always there at the right time.

Safety comes first. In snow, fog or severe weather our drivers know the roads and adjust their driving and travel times accordingly. We keep you updated and, if a mountain route becomes impassable, we find the best solution together. This is why we recommend allowing a good time margin for flights.

Yes. Cancellation is free up to 48 hours before the scheduled transfer time. Within 48 hours no refund is due, as the vehicle and driver are by then reserved for you. To cancel, contact us by email or WhatsApp quoting your booking reference.

Of course. More than 48 hours before the service you can change the time, addresses or number of passengers with no penalty, aside from any price difference. Within 48 hours changes are possible subject to availability. Contact us by email or WhatsApp and we confirm every change in writing.

If you cancel within the terms (more than 48 hours before) and had already paid, we refund you using the same method. In case of no show or late cancellation no refund is due. If the issue is caused by a flight or train delay, contact us immediately: we assess every case.

Yes. We operate as a licensed private-hire service and our vehicles carry the insurance required by Italian and European law for passenger transport. Our drivers are registered professionals, with all documents in order.

Before the trip you receive your driver's direct contact, the fastest way to solve any last minute issue. You can also reach us at any time on +39 348 3400362, by phone or WhatsApp, and by email at next.transfer.milano@gmail.com.

Of course, and we would love it. The most helpful way is to leave a review on our Google profile: it helps other travellers choose with confidence and helps us improve every day. If something did not go as you hoped, tell us first: we want the chance to put it right.

Contact us as soon as possible by email or WhatsApp describing the item and the ride: we check with the driver and, if we find it, we agree the best way to return it to you. Any shipping costs are borne by the customer. We keep found items for a reasonable period.

With a private transfer the price is fixed and locked at booking: no meter, no surprises at peak times. The car is reserved only for you, the driver waits for you at arrivals with a sign and tracks your flight, and you travel in a premium vehicle. It is the certainty of always having a car, even at the busiest times, with the convenience of booking ahead.